Removals Liverpool Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Liverpool provides domestic and commercial removal, relocation and associated services within Liverpool and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Removals Liverpool, the provider of removal and related services.
1.2 "Customer" means the person, firm or organisation requesting the services of the Company.
1.3 "Services" means any removal, packing, unpacking, loading, unloading, transportation, storage, waste removal or associated services provided by the Company.
1.4 "Goods" means all items and property that the Company is asked to move, handle, pack, store or dispose of.
1.5 "Service Address" means any address at which the Company provides services, including collection and delivery addresses.
1.6 "Contract" means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides removal and related services primarily within Liverpool and nearby areas, including but not limited to domestic moves, commercial relocations, internal moves, packing services, and short-term storage where agreed.
2.2 The precise scope of services will be set out in the quotation and booking confirmation. The Company is under no obligation to perform any service not expressly agreed.
2.3 Any advice, estimates of volume, time or resources provided by the Company are given in good faith but are not guaranteed unless expressly stated in writing as fixed.
3. Booking Process
3.1 Customers may request a quotation by providing accurate and complete information about the property, access details, inventory of goods, special items, and service dates. Quotations are based on the information supplied.
3.2 Quotations are normally provided on a non-binding basis and remain valid for a limited period as indicated in the quotation. The Company may withdraw or amend a quotation at any time prior to acceptance.
3.3 A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and, where required, paid any deposit specified by the Company. Verbal or provisional bookings are not binding.
3.4 The Customer must notify the Company promptly of any changes to the information provided at quotation stage, including dates, addresses, access conditions, inventory, or any special requirements. The Company reserves the right to amend the price or decline the booking if such changes alter the nature or scale of the services.
3.5 The Company may, at its discretion, refuse a booking where it believes the work cannot be carried out safely, legally, or within the requested timescale.
4. Access and Service Conditions
4.1 The Customer is responsible for ensuring that there is suitable access for the Company’s vehicles and personnel at all relevant addresses. This includes arranging any required parking permissions or permits, and ensuring that driveways, entrances, stairways, lifts and corridors are clear and usable.
4.2 Any delays, extra handling, or alternative arrangements caused by inadequate access or restrictions may result in additional charges.
4.3 The Customer must be present or represented at the Service Address throughout the work to provide instructions and sign relevant documentation, unless agreed otherwise in advance.
4.4 The Customer must ensure that the property is safe and that any known hazards are disclosed to the Company in advance, including structural issues, health risks, or unsafe items.
5. Payments and Charges
5.1 Charges are based on the agreed quotation or tariff, which may include factors such as volume or weight of goods, distance travelled, number of staff required, complexity of access, and any additional services requested.
5.2 The Company may require a deposit at the time of booking. The amount and due date of the deposit will be specified in the quotation or booking confirmation.
5.3 Unless otherwise agreed in writing, the balance of the charges is payable on or before the day of the move or completion of the services. The Company is not obliged to commence or continue services if payment is not received when due.
5.4 Payments must be made using the methods accepted by the Company, as specified in the quotation or booking confirmation. The Company may refuse certain forms of payment at its discretion.
5.5 If any payment is not made by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate, and to suspend or cancel further services until settlement is received.
5.6 Additional charges may apply for waiting time, extra labour, delays outside the Company’s control, or changes in scope requested by the Customer on the day. Such charges will be calculated in accordance with the Company’s current rates.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible.
6.2 The Company may apply cancellation or postponement charges on a sliding scale, depending on the notice period given. Details of applicable charges will be set out in the quotation or booking confirmation, or otherwise communicated by the Company.
6.3 The Company reserves the right to cancel or postpone services due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdowns, accidents, illness, industrial action, or legal restrictions. In such cases, the Company will seek to rearrange the services as soon as practicable, but shall not be liable for consequential loss.
6.4 If the Company cancels a booking for reasons other than those beyond its control, any deposit or prepayment received will be refunded. This will be the full extent of the Company’s liability in respect of such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) Ensuring that all goods are adequately packed, labelled and ready for removal unless packing services have been agreed.
(b) Removing and safely disconnecting any electrical, gas or plumbing appliances prior to the move, unless expressly agreed otherwise.
(c) Securing or removing fixtures and fittings, curtains, blinds and similar items, where these are to be moved.
(d) Ensuring that no prohibited, dangerous or illegal items are included in the goods presented for removal or disposal.
(e) Obtaining all necessary permissions, permits, and consents from landlords, local authorities or building managers for access and parking.
7.2 The Customer must not include in the goods any items of exceptional value such as cash, jewellery, important documents or irreplaceable items, unless the Company has been informed in writing and has agreed to handle such items. The Company may require a specific waiver or additional insurance for such items.
8. Excluded and Hazardous Items
8.1 The Company will not carry or handle the following items:
(a) Explosives, ammunition, firearms or weapons.
(b) Flammable or hazardous substances, including gas cylinders, petrol, oil, paints, solvents and chemicals.
(c) Perishable or contaminated goods, including food likely to spoil in transit.
(d) Live animals, plants, or other living organisms, unless expressly agreed.
(e) Illegal goods or items obtained unlawfully.
8.2 If such items are found among the goods without prior disclosure and agreement, the Company may remove, dispose of or leave such items behind, and the Customer shall be responsible for any related costs or damages.
9. Liability and Limits of Responsibility
9.1 The Company will exercise reasonable care and skill in handling, moving and transporting goods. However, the Company’s liability is subject to the limitations set out in this section.
9.2 The Company shall not be liable for loss or damage arising from:
(a) Inadequate or improper packing by the Customer, where packing services were not provided by the Company.
(b) Normal wear and tear, scratching, scuffing or minor cosmetic damage inherent in moving goods.
(c) Dismantling or reassembling furniture or fittings, unless such work was specifically agreed and carried out by the Company.
(d) Mechanical or electrical derangement of appliances or equipment, unless there is obvious external damage caused by the Company’s negligence.
(e) Pre-existing defects or inherent vice in the goods, including fragile or unstable items.
9.3 The Company’s total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per item or per consignment, as specified in the Company’s insurance arrangements or quotation. The Customer may request higher levels of cover where available, subject to additional charges.
9.4 The Customer must inspect goods as soon as reasonably possible after completion of the services, and must notify the Company in writing of any loss or damage within a reasonable time. Failure to do so may prejudice the Customer’s ability to claim.
9.5 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment, arising from or in connection with the services.
10. Insurance
10.1 The Company maintains appropriate insurance to cover its legal liabilities in connection with removal services.
10.2 The existence of insurance does not extend the Company’s liability beyond the limits set out in these Terms and Conditions.
10.3 The Customer is encouraged to arrange separate insurance cover for goods in transit or storage, particularly for items of high value, if the Company’s standard liability limits are insufficient.
11. Waste, Disposal and Environmental Regulations
11.1 The Company may provide waste removal or disposal services as part of or in addition to removal services, subject to agreement and applicable charges.
11.2 All such services are carried out in line with current waste management and environmental regulations. The Company will only transport and dispose of waste through appropriate and lawful channels.
11.3 The Customer must accurately identify any items that are to be treated as waste or rubbish, and must not include hazardous or prohibited waste without prior disclosure and agreement.
11.4 Additional charges may apply for the disposal of bulky, specialist or regulated items such as electrical appliances, mattresses, or construction waste, or for any items that require special handling under relevant waste regulations.
11.5 Once items have been removed for disposal as waste, they cannot be retrieved. The Customer confirms that they have the authority to dispose of such items and agrees to indemnify the Company against any claims relating to their removal or disposal.
12. Delays and Events Beyond Our Control
12.1 The Company will use reasonable efforts to carry out the services at the agreed times and dates, but timing is not of the essence unless expressly agreed in writing.
12.2 The Company shall not be liable for delays or failure to perform the services caused by events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, extreme weather, or actions of third parties.
12.3 If such an event occurs, the Company will take reasonable steps to minimise the impact and to rearrange the services where possible.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 Formal complaints should be submitted in writing, providing full details of the issue and any supporting information.
13.3 The Company will investigate complaints and respond within a reasonable timeframe. Where appropriate, the Company may propose remedial action, compensation within the limits of its liability, or other resolution.
14. Data Protection and Privacy
14.1 The Company will collect and process personal information about the Customer only as necessary to provide the services, manage bookings and payments, and comply with legal obligations.
14.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell or disclose personal information to third parties except where required to deliver the services, process payments, or meet legal or regulatory requirements.
15. Variation of Terms
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication.
15.2 For existing confirmed bookings, the version of the Terms and Conditions in place at the time of booking will normally apply, unless changes are required by law or regulation.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if not possible, deleted. The remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking with Removals Liverpool or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
