Removals Liverpool Privacy Policy
This Privacy Policy explains how Removals Liverpool collects, uses, stores and protects personal data belonging to our customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Removals Liverpool customers and enquirers within our service area, including individuals and businesses who contact us, request quotes, make bookings, or otherwise use our removal and related services.
Who We Are
Removals Liverpool is a removals and related services provider operating in and around the Liverpool area. For the purposes of data protection law, we are the data controller in respect of the personal data that we collect and process about you. This means we decide how and why your personal data is used and are responsible for ensuring it is handled in accordance with applicable law.
Personal Data We Collect
We collect and process personal data only to the extent necessary to provide our services, manage our business, and meet our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, postal address, service address, billing address, email address and any other contact details you provide to us when you make an enquiry, request a quote or make a booking.
Service details such as details of your current and destination addresses, property type, access information, parking or loading restrictions, dates and times of your move, inventory lists, and any instructions relevant to providing our services.
Communication records such as information you provide when you contact us by phone, through online forms, or in writing, as well as notes of conversations and correspondence relating to your enquiry or booking.
Payment and transaction details such as payment confirmations, transaction references, invoice information and records of services provided. We do not directly store full payment card details when third party payment processors are used; they process such data on our behalf and in accordance with data protection law.
Technical information such as limited technical data from your use of our website, including your IP address, browser type and basic usage data that helps us maintain and improve our online services. This is generally collected through cookies or similar technologies and is used in an aggregated or pseudonymous form where possible.
How We Collect Your Data
We may collect personal data directly from you when you contact us to request information, obtain a quote, arrange a survey, place a booking, or communicate with us in any way. We may also receive data indirectly through third parties who help us provide our services, such as online platforms through which you request a quote, comparison services, or partner businesses with whom you have consented to share your details.
In some cases, we may collect data from publicly available sources where necessary to confirm addresses or contact details, or to verify information provided for billing and contract purposes.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. The main lawful bases we rely upon are:
Contractual necessity: We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, preparing for your move, carrying out removal services and managing any follow-up services or queries.
Legitimate interests: We may process your personal data to pursue our legitimate business interests, provided that your rights and freedoms are not overridden. This can include managing and improving our services, responding to enquiries, maintaining records, handling complaints, and protecting our business from fraud or misuse.
Legal obligation: We process certain data to comply with legal and regulatory requirements, including tax, accounting and record-keeping obligations and to respond to lawful requests from public authorities.
Consent: In situations where none of the above bases apply, or where required by law, we will seek your clear and informed consent before processing your data. You have the right to withdraw consent at any time where it is the basis for processing.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, estimates and pre-move surveys.
To plan, schedule and carry out removal and related services.
To communicate with you about your enquiry, booking, changes to services, and aftercare.
To manage payments, invoices, and accounts, and to maintain accurate records of services provided.
To respond to questions, feedback, complaints and to resolve disputes.
To improve our services, operations and customer experience, including through staff training and service optimisation.
To comply with legal and regulatory obligations and to exercise or defend legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only where necessary and in accordance with data protection law. Recipients may include:
Service providers and processors such as IT support providers, website hosting services, customer management systems, payment processors, accountancy services, and other professional advisers who help us run our business. These third parties act as data processors and may only process your personal data on our documented instructions and for specified purposes.
Operational partners such as subcontracted removal teams or specialist service providers where required to deliver part of the service you have requested. In such cases, we share only the information necessary to carry out their role.
Public authorities, regulators or law enforcement agencies where required by law or where necessary to protect our rights, property or the safety of our customers or staff.
Whenever we use processors, we put in place appropriate contractual and security measures to ensure your personal data is protected and processed lawfully.
International Data Transfers
Our primary operations are based in the United Kingdom. If any of our service providers or systems transfer personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses or other measures approved by data protection authorities to ensure your data receives an equivalent level of protection.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting or reporting obligations. In determining appropriate retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and our obligations under contract and law.
In general, we keep basic information about our customers and details of services performed for a number of years after the completion of services for tax and record-keeping purposes. Information used solely for enquiries or quotes that do not result in a booking may be retained for a shorter period. When data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures may include access controls, secure storage, staff training, regular review of our security practices and careful selection of third party providers. While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security of data transmitted to us electronically.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply in most circumstances and may be subject to certain limitations or exemptions. Your rights include:
The right of access: You can request confirmation as to whether we process your personal data and ask for a copy of the information we hold about you.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data.
The right to erasure: Also known as the right to be forgotten, you may request deletion of your personal data where there is no longer a lawful basis for us to retain or use it.
The right to restrict processing: You may ask us to limit the way we use your data in certain circumstances, for example while a complaint is being investigated.
The right to data portability: You may request that we provide you or a third party with your personal data in a structured, commonly used and machine-readable format where processing is based on consent or contract and carried out by automated means.
The right to object: You may object to our processing of your personal data on grounds relating to your particular situation where we rely on legitimate interests as the lawful basis.
The right to withdraw consent: Where we process your data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the contact details provided on our website or in your booking documents. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the timescales set by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be posted in the latest version of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contacting Us
If you have any questions about this Privacy Policy or how we process your personal data, please use the contact details published on the Removals Liverpool website or in our service documentation. We will do our best to respond promptly and to address any concerns you may have.
